Claims Workflow Transformation

Situation

Claims data moved through a manual process that delayed information and created avoidable operational work.

Challenge

Create a customer-facing workflow that could integrate with existing systems and accommodate state-specific regulatory requirements with minimal disruption.

Michael’s role

Designed, developed, and implemented the application while consulting with departmental leaders throughout the development lifecycle.

Approach

• Mapped the existing workflow and identified where automation could remove manual handling.
• Built the application using ASP.NET, SQL Server, and IIS.
• Connected web and automated processes to provide customers with real-time access to claims data.
• Supported rollout, production operations, user training, and ongoing improvement.